Questions reguarding our Framed Art Pictures, if you have a question that is not answered here please email me.
Question: I need to add to my order or change my order?
If you need to change an order or add to an order you can do this by contacting us. Please contact us asap so we are able to change the order before it is shipped.
Question: I am not receiving emails reguaring my order or I am having trouble logging in.
To insure you receive our emails please add summersnowart@wi.rr.com to your address book. To be added to our mailing list and receive special discounts and specials please use the link on the home page. If you are having trouble logging in and are a current customer please make sure you add our website to your address book before you click on password forgotten. If you still can't login please email me.
Question: Do you have a catalog
Right now we do not have a catalog of our products. We only sell online.
Question: I do not feel comfortable ordering over the internet, is there another way to order?
We are happy to take any phone orders. If you would like to place an order, please have the list of items you would like and their Product ID. You will also need to know what color frames you would like. Please contact us at 800-783-4196 to place an order over the phone.
Question: You don't use glass, do your pictures hold up in a bathroom?
Our pictures are perfect for any room in your home. Our coating is moisture proof, uv protected, and very easy to clean using a damp cloth.
Question: Are your pictures ready to hang?
Yes, every picture comes with a hanger on the back of the picture and is ready to hang.
Question: Are your frames made of real wood?
Yes, all of our frames are made from real cedar. We do use the rough side of the cedar for a richer more primitive look.
Question: Do you have glass?
No, we do not use glass. Our coating is a canvas coating that we manually apply to each print. It makes the print appear to be canvas. It is moisture proof, has a uv protector and is completely glare free.
Question: I am looking for a particular print, can you get it?
It does not hurt to ask. We often add to our line and are more than happy to look into a print for you.
Question: Are any of your prints available without frames?
Yes they are, you can visit our website www.summersnowprints.com to purchase any print unframed.
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