FAQs

If you have a question that is not answered here, please contact us.

Question: I need to add or change my order.  What do I do?

If you need to change an order or add to an order you can do this by emailing or chatting with us. Please contact us ASAP so we are able to change the order before it is shipped out.  Once it is shipped, we cannot make changes.

Question: I am not receiving emails regarding my order or I am having trouble logging in.

To insure you receive our emails please add sales@summersnowart.com to your address book. To be added to our mailing list and receive special discounts and specials please use the link on the home page. If you are having trouble logging in and are a current customer please make sure you add our website to your address book before you click on password forgotten. If you still can't login please email us.

Question: Do you have a catalog?

Right now we do not have a catalog of our products.

Question: You don't use glass, do your pictures hold up in a bathroom?

Our pictures are perfect for any room in your home. Our coating is moisture proof, UV protected, and very easy to clean using a damp cloth. 

Question: Are your pictures ready to hang?

Yes, every picture comes with a sawtooth hanger on the back of the picture and is ready to hang.

Question: Do you have glass?

No, we do not use glass. Our coating is a canvas coating that we manually apply to each print. It makes the print appear to be canvas. It is moisture proof, has a UV protector, and is completely glare free.

Question: I am looking for a particular print, can you get it?
It does not hurt to ask. We are always adding to our line and are more than happy to look into a print for you.
 
Question:   Your frames look to be different sizes online depending the the size of the picture.   How wide are the frames?
All of our frames are 2 1/2" wide on all pictures.